Dropbox there was an error downloading your file

Helpful Level 5. Accepted Solutions. Re: There was an error downloading your file. Thanks for your swift reply on our discussion here TRabb! As an additional step, clearing your browser's cache would be helpful. Hey Jane! Thanks for your quick response! New member Level 2. Let me quickly rephrase below for convenience' sake:. Until we talk again, I hope you have a wonderful rest of your day ahead! Re: "There was an error downloading your file. Are you trying to download these files through a shared link incidentally?

Does it happen intermittently or have you noticed a pattern eg. I'd appreciate it if you could you send me a link to the document that you're having trouble with if you're comfortable sharing of course. For instructions on how to create a link to a file in your Dropbox, you may have a look at the steps outlined here. I appreciate your swift reply MahaOs. Work Smarter with Dropbox The way we work is changing.

Sound good? Let's get started. If you'd like to preview the file, open the file in its original application and remove the password. If you'd like to keep the password, download and open the file on your computer or phone to view it. With Dropbox Professional or Dropbox Business, you can set passwords and expiration dates for shared links.

This is a way to password-protect files without setting a password in the app you used to create it. If you're seeing the error message Files without extensions cannot be previewed , it's because the file doesn't have a suffix attached to the filename. File suffixes or "extensions" indicate the type of file, and help your computer understand which application to use to open it. If you remove this extension, the file won't preview. If you're seeing a message that says File is uploading , it's because the file hasn't finished syncing to Dropbox.

A file must be fully uploaded and saved or "synced" to Dropbox before it can be previewed. If you're seeing the general error message This file cannot be previewed , there may be several possible reasons.

First, verify that your file hasn't been corrupted. To do this, try to open it with some other application on your desktop. If the file doesn't open with another desktop app, then it has likely been corrupted. Next, verify that the file has the correct extension. If an extension is incorrect, the file won't preview.

If your video previews without audio, then the video file may have multiple audio streams. If a video has multiple audio streams, Dropbox tries to preview audio. The preview will play the audio stream that's marked as "default". If no audio stream is marked as "default", the highest-bitrate stream will preview.

However, sometimes the audio stream that previews is poor quality or have no sound, and the video will preview without audio. In some cases, you may have trouble previewing a. Specifically, the file may preview incorrectly, or you might not be able to edit the file. If you're experiencing either of these issues, it's likely due to special, non-Latin characters in the file. We're back with another 'How we use Dropbox' story - so find out how Emmet uses Dropbox to organize a decade of photos here!

A I'm getting an error when downloading a file that was shared with me. Labels: Error Messages Share. I'm getting an error when downloading a file that was shared with me. Explorer Level 3. Re: error New member Level 2. Having the same problem. No idea how to fix this. Could you please clarify how exactly are the files that giving you this error shared with you in the first place?

Is this through a shared link perhaps? Have you tried another browser to see if you get the same error? Did the owner of the files shared them directly with you or did they create a shared link to the files and shared that with you ?